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Sometimes, whether for work purposes or personal purposes, you’ll need to access your Mac without being physically present in front of it. This might be because you’re working from a different location than usual, like home or an alternative office space, because you’re working abroad, or perhaps you’re on the go. For many years, the solution to this growing need has been an ever-changing combination of remote access software solutions designed to pierce network complexities. These solutions let you remotely control or observe a computer.

More modern tools available in recent years can pass along audio inputs and output, allow remote peripheral access, and can transfer files. Remote desktop and screen sharing solutions are becoming increasingly advanced, and there are more options than ever before. This raises the challenge of choosing between them and determining which remote desktop app for Mac is best for your requirements.

This article provides a list of the best remote desktop for Mac applications and help you choose between them by outlining the key advantages and disadvantages of each. This list considers ease of use, range of capabilities, and suitability for business use. It will also consider overall functionality, providing recommendations for remote desktop Mac to Mac tools, remote desktop PC to Mac tools, and remote desktop Mac to Linux tools.

For those who don’t have the time to read the full list, SolarWinds^® Dameware^® Remote Everywhere (DRE) and SolarWinds Dameware Remote Support (DRS) top the ranks as the most easy-to-use and sophisticated remote computer access tools. DRE and DRS offer a comprehensive range of features capable of meeting the needs of Mac users looking for all-in-one, enterprise-grade remote access software.

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SolarWinds DRE is a highly comprehensive remote access tool offering powerful capabilities for Mac users. With DRE, you can typically establish active sessions in less than eight seconds, saving you a significant amount of time otherwise spent connecting to workstations. DRE uses advanced encryption protocols to keep users safe. It supports two-factor authentication and multilevel permissions, helping ensure only authorized individuals can establish access.

DRE allows you to remotely access sleeping and powered-off computers through its support for Intel vPro with AMT, KVM, and Wake-on-Lan. This ensures unresponsive and out-of-band computers don’t stop you from resolving IT problems.

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DRE helps you solve problems without disturbing the end user by giving you access to thorough system information at the start of a support session. This remote desktop app for Mac gives you all the relevant system info, including BIOS, device details, event logs, and updates.

In addition to providing detailed system details, DRE also delivers session information details. For every session conducted, details are saved, so important troubleshooting data can be shared with teammates when necessary. This tool even lets you take screenshots and recordings during the active sessions and add notes to the end user’s request or to session details. Recorded sessions can be saved to the cloud, to help ensure they’re not lost or misplaced.

DRE uses a powerful reporting engine, helping you improve your help desk department’s performance. This tool’s reporting functionalities give you in-depth insight into how your team is performing, providing session details, technician performance data, and end-user survey summaries.

This highly efficient solution allows you to communicate rapidly and conveniently with users even during active sessions. Your technicians can connect with users through pre-session or in-session chat, by using VoIP, or by initiating video calls. This can be done without interrupting active sessions. All messages are automatically saved in session logs, helping you keep track of previous communications.

A key advantage of this remote desktop app for Mac is its lightweight ticketing system, which allows you to keep a close eye on end-user requests without needing to implement a complicated help desk system. End users can request assistance through the DRE agent and, once requested, you can add notes to a ticket and assign it as needed. This provides a streamlined, efficient, and organized ticketing solution ideal for Mac and Windows users alike.

DRE is a versatile solution with multi-monitor support. This gives you visibility into workstations with multiple monitors, which is increasingly common in recent years, and lets you switch between the end users’ monitors with just one click.

DRE supports all major operating systems and computers, which means it can function as a remote desktop Mac-to-Mac solution, a remote desktop PC-to-Mac solution, and a remote desktop Mac-to-Linux solution. This makes DRE ideal for supporting a large client base who’s likely to use a range of operating systems and device types.

DRE isn’t especially suited for companies only looking for a remote connection tool. This remote desktop app for Mac offers an all-in-one solution plus help desk and ticketing features.

DRE is a user-friendly remote desktop tool designed to grow with you, making it suitable for even small businesses. A 14-day free trial is available.

Here’s a brief overview of DRE’s pros and cons:

Pros

Multi-monitor support
Lightweight ticketing system
Live chat feature
Powerful reporting engine
Remotely access powered-off and sleeping computers
Support for two-factor authentication and multi-level permissions
Mobile application

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Less suitable for companies that already have a help desk and aren’t only looking for a remote desktop solution

DRS is another powerful SolarWinds remote desktop app. This tool is designed to deliver rapid and secure remote control functionalities, helping you get to the root of an IT issue as quickly as possible. DRS is designed to provide multi-platform remote access to Windows, Linux, and macOS computers, laptops, and servers. Access is via a single, easy-to-use admin console.

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This flexible solution allows you to provide remote assistance at any time and from anywhere. You can initiate safe over-the-internet remote connections with Mac computers both inside the LAN and across the internet. As such, DRS is the ideal choice for businesses with employees who are likely to be working while on the go.

DRS lets you use remote access to reboot systems, start/stop services and processes, copy and delete files, view and clear event logs, and more. This simplifies administration activities for your IT admini